Privacy Policy

ElectroTech ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website and WhatsApp communication channels.

By using our services, you consent to the practices described in this policy. We encourage you to read this document carefully to understand how we handle your information.

We may collect the following types of information:

Contact Information

When you reach out to us, we may collect your phone number, name, email address, and any other details you voluntarily provide.

WhatsApp Communication Data

If you contact us through WhatsApp, we receive your phone number and the content of your messages. This includes text messages, images, or documents you choose to share with us.

Voluntarily Provided Information

This includes any additional information you provide when requesting a quote, scheduling a consultation, or communicating with our team about projects or services.

What We Do Not Collect

We do not collect or process sensitive personal data, including financial information (beyond what is necessary for billing), health records, biometric data, religious beliefs, or political affiliations. Our data collection is limited to what is necessary for providing our services.

The information we collect is used to:

• Respond to your inquiries and provide customer support
• Deliver our services and manage ongoing projects
• Send relevant updates about your projects or requests
• Improve our services and user experience
• Comply with legal obligations and protect our rights
• Communicate important service-related information

We do not sell your personal information to third parties, and we will never use your data for purposes beyond those described in this policy without your explicit consent.

We may share your information only in the following circumstances:

WhatsApp and Meta

When you communicate with us via WhatsApp, your messages are processed through Meta's WhatsApp Business platform. This means Meta may have access to certain metadata in accordance with their own privacy policies.

Legal Requirements

We may disclose your information if required by law, legal process, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Service Providers

We may share information with trusted service providers who assist us in operating our business, provided they agree to keep your information confidential and use it only for the purposes we specify.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using encryption protocols
• Access controls limiting who can view your information
• Regular security assessments of our systems
• Staff training on data protection practices

While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining robust protections.

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to certain exceptions
• Restriction: Request that we limit how we use your information
• Portability: Request a copy of your data in a structured, commonly used format
• Objection: Object to certain types of processing of your information

To exercise any of these rights, please contact us using the information provided at the end of this policy.

By initiating a conversation with ElectroTech through WhatsApp, you consent to receive responses and relevant communications via the same channel. This may include:

• Responses to your inquiries
• Updates about services you've requested
• Project-related notifications
• Important service announcements

You can withdraw your consent at any time by sending a message requesting to stop communications or by contacting us through our other channels. We will process your request promptly, though this may affect our ability to provide certain services.

If you wish to have your data deleted from our systems, you may submit a deletion request by:

• Sending an email to info@electrotech-group.com with the subject line "Data Deletion Request"
• Messaging us directly through WhatsApp with your request

We will process deletion requests within 30 days. Please note that we may retain certain information as required by law or for legitimate business purposes, such as maintaining records of completed projects or fulfilling contractual obligations.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Effective Date" at the top of this page.

For significant changes, we will make reasonable efforts to notify you, such as posting a notice on our website or sending you a direct communication. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have questions about this Privacy Policy, want to exercise your rights, or have concerns about how we handle your data, please contact us:

We aim to respond to all inquiries within a reasonable timeframe and will work with you to address any concerns.